To meet the demands of Modern MembershipSM, your credit union needs to deliver the innovative technological solutions your Modern MemberSM has come to expect. The trouble is that keeping up with innovation is easier said than done – requiring time and money that a lot of credit unions don't have to spare. Outsourcing with Symitar® EASE™ effectively farms out technology updates, giving you access to all the cutting-edge bells, whistles, and tools you need without sacrificing your top priorities.
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Since 2013, there's been a 165% increase in the number of publicly-reported major cyberattacks on financial institutions, and regulations are adding to the cybersecurity pressure. Working with an expert technology provider shifts the burden of compliance from you to your outsourcer: you can trust that the Symitar® team is equipped to make sure you're complying with industry standards and regulations.
See How Outsourcing Their Core + Hardware Helped 1st Nor Cal Resolve NCUA ConcernsGet the Case Study
Managing a credit union's IT network is an incredibly demanding, full-time responsibility – but a lot of credit unions have just one to two employees in their entire IT department. Entrusting your IT services to an outside vendor means you'll have an entire company working for you whose sole purpose is to excel at these functions. With EASE, not only are you getting a whole team of experts, you're also benefiting from a predictable budget (you're no longer at the mercy of fluctuations of your IT and cybersecurity staff or salaries) and the flexibility for your IT staff to focus their talents and skills on what they do best.
Read About Outsourcing from an IT PerspectiveRead the Article
Outsourcing isn't just about your core. For instance, think of all the time, money, and resources you could save if you got out of the hardware business. Maintaining an on-site network infrastructure opens you up to vulnerabilities and your underlying infrastructure might not support your credit union's business development objectives. Not to mention, you're probably experiencing staffing issues similar to small IT departments. Outsourcing your hardware can boost efficiencies, provide greater scalability, reduce costs, and bolster security.
Another for-instance is your call center operations. Your members want access to exceptional support when they need it. Oftentimes, that means at nights, on weekends, during disaster situations, and at peak-volume times. With the help of call center staffing professionals who learn your procedures, assist when needed, and become your single point-of-management for the call center, you can provide a great experience for your members regardless of the circumstances.